Hi, how can we help?

Yes, your order at GreenMart.Ph can be delivered during weekend or holiday. Kindly consider the holiday and weekend when you are selecting your delivery, to ensure that you are available during the delivery of your order. You will receive an email once your order(s) is already delivered. To check the status of your order you may Log-in to your account and click Manage Order to see your order details and the status of your order.

There are two steps in placing an order using GreenMart.Ph :

**Note:  If not yet registered, you can sign-up by following the steps here:  How Do I Register an Account?

 (1) Log-in first then buy:

1. Log-in to your account.

2. Review the product's information.

3. Enter the quantity of an item by clicking the "+" or "-" button beside it.

4. Click Buy now button.

5. Fill up the required details.

6. Select your payment methods:

For  Dragonpay: 

1. Select a payment option.

2. Read and check Terms & Conditions

3. Then click Submit.

If you chose Paypal:

1. Enter your PayPal email and password.

2. Fill up the required details and click Add.

For Cash on Delivery

1. Just click COD

2. Read and check Terms & Conditions

7. Click Continue. (You will receive an email regarding your order invoice.)

(2) Select a product first then Log-in:

1. Search the product that you want to purchase.

2. Review the product's information.

3. Enter the quantity of an item by clicking the "+" or "-" button beside it.

4. Click Buy now button.

5. A log-in page will appear. Enter your credentials.

6. Go to My Shopping Cart page by clicking the Cart icon.

7. Click Proceed to Checkout button.

8. Fill up the required details.

9.Select your payment methods:

If you chose Dragonpay: 

1. Select a payment option.

2. Check Terms & Conditions

3. Then click Submit.

If you chose Paypal:

1. Enter your PayPal email and password.

2. Fill up the required details and click Add.

10. Click Continue. (You will receive an email regarding your order invoice.)

1. Select a product that you want to purchase.

2. Below the quantity, you will see the number of products that are still available.

1. Select a product that you want to purchase.

2. Click Warranty tab located in the middle part of the page.

1. Select the product that you want to see the information.

2. On the middle part of the page, you see the different tabs that have detailed information about the product

There are three (3) payment methods that you can use. These are Cash-on-Delivery, Paypal, and Dragonpay.

For Cash on Delivery

·         Choose Cash on Delivery.

·         Read the terms and Condition.

·         Click the box after I have read and agreed to the Terms and Condition.

·         Click Continue button.

·         You will receive an email regarding your purchased item.

·         You can also view the order, customer and delivery details.

·         If you want to print the details just click Print to the upper left side of your screen.

For Paypal

·         Choose Paypal.

·         Read the Terms and Condition.

·         Click the box after I have read and agreed to the Terms and Condition.

·         Click Continue button.

·         The website will redirect to PayPal website.

·         Fill out the information needed.

·         Click Pay Now button.

·         You will receive an email regarding your purchased item.

Note:  In our policy no payment, no delivery of the purchased item.

    For Dragonpay

·         Choose Dragonpay.

·         Read the Terms and Condition.

·         Click the box after I have read and agreed to the Terms and Condition.

·         Click Continue button.

·         The website will redirect to PayPal website.

·         Choose your source of payment.

·         Click I agree to the Terms and Condition.

·         Enter your email address.

·         Click Send Instructions via Email.

·         You will receive an email regarding your purchased item.

·         Follow the instruction from the email that you receive.

       Note: In our policy no payment, no delivery of the purchased item.

GreenMart.Ph gives an affordable shipping fee for all the item(s) in any location. Shipping fees for each item(s) can be seen in the product information once you clicked the item(s). 

When you are not home when your package arrives, you can inform your authorized person about the delivery of your packaged and the amount payable for your order.

GreenMart.Ph ship each item once the order is already paid. Items that have been purchased from the different vendor will arrive in a separate delivery. We encourage you to check the status of your order in your account or you can also check it on the tracking information of our trusted courier. Kindly check the links below:

1.     Ninja Van

2.     2GO

3.     LBC

You can track your package on our partner’s website after 24 hours once it was being shipped. Kindly check the links below to track your package using our logistics partner’s website.

1.     Ninja Van

2.     2GO

3.     LBC

You can also track your packaged using your account. Just Log-in to your account, then click Manage Order to see your order details and the status of your order.

Yes, GreenMart.Ph can deliver your order following to the delivery address that you gave during the checkout, Whether it is your house address or your office address.

Please take note that you must be available upon delivery of your order or you have an authorized person to accept the delivery.

To request for a refund, please call our Customer Service Officer (CSO) and we will evaluate the issue.  Once approved, you can expect to receive your money within the following timeframe.

To track your order this is the steps you need to follow:

1. Log in to your account

2. Click Manage order

3. On the action tab click TRACKING

4. You can leave a message to know the state of your order(s).

Once your package has been shipped it will be out for delivery for the next 24 – 48 hours. You can expect your item(s) to be delivered according to the Delivery time provided by the vendor in the product information. Or you can track your order status by the following steps.

1. Log in to your account

2. Click Manage order

3. On the action tab click TRACKING

       4. You can now see the state of your order(s). You can leave a message to know the state of your order(s).

We have listed our trusted couriers who will securely deliver your item(s) to you.

1.     Ninja Van

2.     2GO

3.     LBC

You can also use the link of our trusted couriers to check your order status or you can Log-in to your account and click Manage order to see your order details and the status of your order.

1. Click Vendor Sign-up at the upper left side of the page or simply click here.

2. Fill up the required details and click the Terms & Conditions check box.

3. Then click Submit. (An activation message will be sent to your email the soonest.)

1. Go to the bottom portion of the page and click Vendor Log-in under Vendor Partner section or simply click here.

2. Input your credentials and click Log-in.

Cash on Delivery or COD is a payment method offered by greenmart.ph that gives you the opportunity to pay for the purchased items when it gets delivered.

1.     If you receive an order confirmation emails.

2.     Then we will give you a tracking number in order to track your order anytime.

There may be issues when using International Paypal Account.

We recommend do not use International Paypal account rather use Philippine Paypal account.

If you are still experiencing issues with your Paypal account, please go to the Paypal FAQ and Customer page.

No, GreenMart.Ph does not keep your credit card details once your order is already completed; we sent it directly to our banks. The security of all data that you have given to us is very important. We always make sure to secure your credit card information.

Note: If you are using a credit card that is not under your name. Please make sure that you have the consent of the credit card holder. 

1.     First, click Shopping Cart icon to our upper left of the screen.

2.     You can modify the quantity of the item by pressing the ADD and MINUS buttons.

3.     If you want to remove the item simply click the X button from the upper right of the item picture.

1.     Click the Picture of the item you want.

2.     Then you will see the item details.

3.     Scroll down a bit and click View Shop button.

4.     Then you will see the information of the vendor by clicking About Vendor, you can also see other information like Ratings, Shipping Policy, Return/Refund/Replacement Policy, Cancellation Policy and many more.

If you need to change the delivery address you should call the customer service team to make the modification within 12-24 hours.

You cannot change your delivery address once your order is being processed.

To cancel your order, just follow these steps:

1.     Log-in to your account

2.     Go to My Account

3.     Click the Manage Order Tab

4.     Click Cancel in Action Column and click Okay

5.     Check your email for the canceled order.

Note:  You cannot cancel your order once it has been already accepted and being processed.

After you complete the checkout process, you will receive an email regarding your order including your product’s name, shipping fee, billing address and other details of an item that you have ordered. Kindly keep this email as your receipt for your reference.

You can save a lot of time when you shop online.

The minute you enter a web store, you'll be able to find what you need a part quicker than you will go from division to division in an enormous shopping center.

Regularly, once you reach a store, you' re invited to " log in," meaning to recognize yourself, using a made-up username and a password. And in case you do not have a username and password, the store may push you, subtly or not, to enlist, or "become a member." On these sites, you see buttons taking you to regions with names like My Account, Registration, and My Profile. So what’s in it for you? You do get a few benefits from registering:

• Once you register, you' ve got given them your charging and shipping address, and maybe indeed your credit card information, so once you come to buy something, you may not retype all that. Nice.

• In case you begin shopping and leave the site before making an order, and then come back, the items will likely still be in your shopping cart since the store recognizes you and spares your shopping cart trusting you may proceed. Non-members lose whatever they put in their carts.

Of course, the stores recommend or request registration since it is accommodating for them, too.

 • Having your registration data already on record helps them to fill out your order form for you, reducing the chance of typos fouling up the process.

 • Since they have all this data on record, they can find your order quicker, for order tracking. 

1. Log-in to your account.

2. Go to My Account.

 3. Fill out the required information then click Submit.

To get your new password, follow the steps below:

1. Click Log-in button in the top right corner of the page or click here.

2. Click the Forgot Password link (at the upper part of submit button).

3. Enter your email address and click Submit.

4. Check your email and get your temporary password to log-in.

Note: You may change your temporary password and create a permanent one only when you are logged in.

1. Log-in to your account or click here.

2. Click My Account.

3. Click Update Profile tab and update your information.

4. Check Newsletter Subscription and Terms & Agreement boxes. Then, Click Submit.

1. Click the Log-in button in the top right corner of the page or click here.

2. Write your username, password, and the code, then click Submit

You may also use Facebook account to log-in.

• Simply click Continue with Facebook button.
• Enter your log-in credentials and click Log-in.

1.     Click Sign-up button in the top right corner of the page or click here.

2.     Fill out all required information.

3.     Check Newsletter Subscription and Terms & Conditions then click Submit.

4.     Check your email for your account’s confirmation.

 *You may also sign-up using your Facebook account by simply clicking the Continue with Facebook button.

• Enter your Facebook credentials on the textboxes and click Log-in. Click Continue as [Your name] button and you are all done.

Kindly follow the steps below to contact us:

1. Click Contact Us in the bottom right part of the page or click here.

2. Enter the needed details and click Send.

• You may also contact us through +632-2459140-42
• Or send us an email at inquiry@greenmart.ph

Any products deemed to be broken, faulty, incomplete, damaged or product not matching the description provided.

You will have seven (7) days to notify us. Please follow the steps to process the return.

• Call the Greenmart.Ph Customer Service Officer (CSO) through +63 917 147 4037
• State the reason/s for the return and send a photo to validate the issue.
• Once the issue was validated, our CSO will send you the Return Form through email. Fill out the form and send it back to us for further evaluation.
• Check your email regularly. You will receive a notification from us whether your request is approved or declined.

Return Reminders

• The item must be properly packed, unused, with tags, and still in good condition.
• We will reimburse your payment upon passing the evaluation of the returned product.

Once the return item has been approved by our Customer Service Officer, you may send back your item to the address 2E Patricia Building, EDSA Magallanes, Makati City. Please ensure that the item returned has the Approval ID attached/written to the parcel for easy tracking and verification.

All items must be in good condition, no damage, and unused.

Before you undertake exchange, return, or refund, please review that the items you ordered do not belong to the list below:

• Undergarments
• Swimwear
• Cosmetic products
• Items that are worn, washed, ironed, perfumed, damaged, made dirty
• Items without original packing and tags

To return your item/s, please follow these steps

• Place your item/s with the original packaging and tags.
• Attach the Return Form and ensure that the Approval ID is indicated.
• Drop off your parcel to _________ and send it to 812 B. Mayor St., Malibay, Pasay City.
• Check your email regularly to track the development of your returning item.
• If the item returned passed the Quality Control, you may receive the refund, replacement or exchange item on an agreed timeline.